Return and Refund Policy @ IMAGES IN FRAMES

The leading art gallery and picture framer in East London


If you change your mind and want to cancel your order you must let us know either by e-mail or telephone within 14 days so we can process your refund, this can take up to 14 working days for the monies to land in your account, once we have processed your refund we will advise by e-mail.


All items sold by Images In Frames has been carefully checked. Sometimes, however, items are damaged, defective or are unacceptable in some other way and we will make every effort to rectify that situation. This does not affect your statutory rights in any way When you order from our website store, you can rest assured that we will ensure that you are fully satisfied with your purchase.

When you receive your goods, please take time to inspect your goods immediately. Any damage must be notified to Images In Frames as soon as possible after receipt of your order. Images In Frames will then arrange for collection and replacement if one can be obtained. If this is not possible, you have the option of choosing an alternative piece.

Goods that are unacceptable for any other reason may be returned to us but you must contact us first for authorisation within 14 Days of receipt. If you do not let us know within that time scale then Images In Frames Gallery Accept no responsibility for any refunds

All returned goods by you, the purchaser, will be liable for courier, postage, and insurance for goods paid for by you the purchaser returned to Images In Frames.

For returning your item to us, please contact us for the appropriate returns delivery address and procedure. You are responsible for returning the goods to us. You must take reasonable care of the goods. We ask that items are wrapped securely & safely for transit, in the original packaging.

We advise that all returned items are sent by courier, recorded, and insured post, as we are not responsible for un-received goods, nor are we responsible for claiming damages from a courier if goods are damaged in transit on their way back to us. You should always contact us if you are unsure of the returns process. Returns must be accompanied by a copy of the invoice so we can process it. We will notify you via e-mail when we have processed your return & refund and this can take up to 3 weeks.