FAQ’s

Not at all, just come on in and our staff are here to help.

Usually our turnaround is 2-3 weeks. But if a job is urgent let us know and we’ll see what we can do to help.

Yes we do, you can pay in interest free installments over the course of a maximum of 4 months.

We do NOT offer printing services. However on Wood Street there is ‘Walthamprints’ and ‘Snappy Snaps’ in Walthamstow village.

Yes we do, we can cut a window mount for you within 10mins- to the hour. Monday- Friday during our opening hours.

Yes we do, we have a variety of readymade frames in standard sizes, pop in and come have a look.

In most cases, we can arrange deliveries, however please be aware there will be a fee. Contact us for more information regarding deliveries.

Yes, we are VAT registered and therefore all our products include VAT.

AP and PP are terms for print types found on artworks instead of edition numbers (e.g., 1/50). AP stands for Artist’s Proof—test prints made to finalise the image. PP means Printer’s Proof, typically kept or gifted by the artist or printer. Both are identical to the main edition. Ethical publishers include APs and PPs in the total edition count, ensuring transparency about the number of reproductions.

When we receive an order online, you’ll get an automatic website confirmation email of your purchase. Because it is an automated email, sometimes it ends up in your spam folder.

If you’ve brought from us at the gallery, as an independent business invoices are done manually by our staff. It may not be instant, but we will get it to you as soon as possible.

Some works can be ordered into the gallery unframed, but it depends on the piece. If you would like a different frame. Please call us and ask.

All prices include the frame unless stated otherwise.

Our clearing house is Barclays and on rare occasions there is a backlog. Please call us and we will check this for you and assist with your order. You can pay in the gallery or via BACS. We will double-check you have not been charged more than once.

There may be a couple of reasons this is happening. The artwork you like could be sold out! If you are having trouble seeing your piece, please give us a call. The piece could be on reserve or on backorder. You have nothing to lose contacting us and let us do the research for you.